Refund and Returns Policy

At Fitflow, customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of food, nutrition, and consumable products, returns or exchanges are accepted only in specific cases.

You may be eligible for a return or replacement if:

• You receive a damaged product.
• You receive an incorrect product.
• The product delivered is different from what you ordered.
• The product has expired or is defective at the time of delivery.

To be eligible for a return or replacement request, you must contact us within 48 hours of receiving your order.

2. Unboxing Video Required

For damaged, incorrect, missing, or defective product claims, a clear and continuous unboxing video may be required as proof.

The video should clearly show the unopened package, shipping label, opening of the package, and the product received.

Claims without sufficient proof may not be eligible for a refund or replacement.

3. Non-Returnable Products

The following products are generally not eligible for return or exchange:

• Products that have been opened, used, or consumed.
• Products with damaged packaging caused after delivery.
• Products returned without prior approval.
• Products purchased during special offers, clearance sales, or promotional campaigns, unless they are damaged, defective, or incorrect.
• Products returned due to a change of mind after delivery.

4. Return Process

To request a return, replacement, or refund, please contact our customer support team through our Contact Us page with:

• Order number
• Name and contact details
• Clear images or videos of the product and packaging
• A description of the issue
• Unboxing video, where applicable

Our team will review your request and inform you about the next steps.

5. Refunds

If your refund request is approved, the refund will be initiated after the returned product is received and inspected, where applicable.

Approved refunds will be processed to the original payment method used while placing the order.

Please allow 5–10 business days for the refund to reflect in your account. The actual time may vary depending on your bank, payment provider, or payment method.

6. Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement requests are subject to product availability. If the same product is unavailable, our team may offer an alternative solution, replacement product, or refund.

7. Cancellation of Orders

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled. You may contact our support team if you experience any issue with your delivered order.

8. Refund for Failed or Cancelled Orders

If payment has been successfully deducted but your order is cancelled by Fitflow or cannot be fulfilled, an applicable refund will be initiated to the original payment method.

9. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us through our Contact Us page.

Fitflow
Healthy Never Tasted So Good