Overview

At Fitflow, we are committed to delivering your favourite nutrition and fitness products safely and efficiently across India.

1. Shipping Coverage

We currently offer shipping across India, subject to serviceability by our delivery partners. Delivery availability may vary depending on your location and PIN code.

2. Shipping Charges

• Free Shipping is available on orders above ₹999.
• Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
• Shipping charges may vary depending on the order value, delivery location, product weight, or any ongoing promotional offers.

3. Order Processing Time

Once your order is successfully placed and payment is confirmed, we generally process and dispatch orders within 1–3 business days.

Orders placed on Sundays or public holidays may be processed on the next working day.

4. Estimated Delivery Time

After dispatch, your order is generally expected to be delivered within 3–7 business days, depending on your delivery location and the availability of courier services.

Delivery timelines may vary due to factors beyond our control, including:

• Remote or non-serviceable locations
• Weather conditions
• Public holidays
• Courier delays
• Unexpected operational issues

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or any other available communication method.

You can use the tracking information to monitor the status of your shipment.

6. Incorrect or Incomplete Address

Please ensure that your shipping address, PIN code, phone number, and other details are accurate while placing your order.

Fitflow will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

7. Delivery Issues

If your order is delayed beyond the expected delivery period or you experience any issue with the delivery, please contact our customer support team with your order details.

We will make reasonable efforts to assist you and coordinate with our delivery partners to resolve the issue.

8. Damaged Package

If you receive a package that appears visibly damaged or tampered with, we recommend that you record an unboxing video and contact us as soon as possible.

Please retain the product, packaging, invoice, and any relevant proof until the issue has been reviewed by our support team.

9. Changes to This Policy

Fitflow reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective once updated on this page.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page.

Fitflow
Healthy Never Tasted So Good